Loyalty

With our savings system you save as a customer (with an account) for a discount on your purchases.

The loyalty points program is our way of thanking you as a customer for ordering from Longlady.nl. By a registered By becoming a customer you are guaranteed to participate in this loyalty points program. Customers earn loyalty points with every order (provided they logged in are) which can be used as a discount on a future order. Points are awarded for purchases. These points can be applied to your order during checkout.

 

Earn 1 point for every euro spent. Here are some examples:

You place an order for €100. You earn 100 points. Suppose you place another order for €200. You earn another 200 points. In total, you have 300 loyalty points.

There is a minimum number of loyalty points before you receive a discount. This minimum number of loyalty points is 250 points (being € 5,00 discount).

Loyalty points are calculated on the total amount of your order (excluding shipping costs).

The points earned will be awarded once the order is processed. You can see the number of points you have earned when logged in at the bottom left under the "Loyalty" button on every page of the website.

 

Loyalty points are awarded when you, as a customer logged in They can only be earned and used for online purchases and are only validated at longLady.nl. Loyalty points are non-refundable and non-transferable between customers.

Loyalty Points are not transferable or redeemable for cash under any circumstances.

Loyalty points cannot be earned on canceled orders or returned items.

When redeeming loyalty points, you will still need to select another payment method if not enough loyalty points have been earned to cover the cost of your purchase.

When calculating the loyalty points earned, shipping costs are excluded. 
Loyalty points expire after 4 months.

Loyalty points are only available to registered longlady.nl customers.

At the bottom of the page you will see a "Loyalty" button on your mobile 

If you are not logged in yet, you can click on "log in".

When you are logged in, you will see your points balance at the top. 

In this loyalty page At the top you will also find your balance, discount vouchers and the overview, provided you are logged in.

Ja, it is necessary to log in to your account sign in to earn points or see how many points have been earned. 

Yes, the points earned will be deducted from the total points after returning products. 

* Go to Redeem points

Choose here which voucher you want to receive for a discount. Click Redeem.

Once you've clicked "Redeem," you'll see a success screen. Click "Continue."

You will then see the discount code appear.

You can enter this in the "discount code" field on the checkout page.

You can see an overview of your vouchers under "Your vouchers"

 

If you do not have enough points to pay for the entire order, the store will automatically indicate the remaining amount as the amount to be paid.

Minimum spend
* with a 10% voucher on the collection it is €100,=
* with a voucher of €20,- is €75,-, 
* with a voucher of €12,- a minimum spend of €45 and
* with a €5 voucher a minimum spend of  € 25, -

The voucher is valid for 1 week.

You can see an overview by clicking on the "Overview" tab.

Here you can see an overview of received and redeemed points.

No loyalty points are given on products from the sale or outlet. Gift cards are also excluded from the loyalty points program. This is manually corrected on your points.