Return website order
Articles can only be returned when they have been ordered on the website and:
* Be logged into your customer account, you can here login
* The items to be returned/exchanged must be in their original condition; this means undamaged, unworn, unwashed and with the price tag attached. Please fold the items as much as possible as you received them.
* In addition, the items must be returned in proper packaging.
The return must be received by us within 14 days of receipt. ! Please note, receipt date is the date of 1st delivery at home or pick-up location. If you pick up your package too late, you run the risk of not being able to return it on time.
* Enter your email address here and click continue.
You will then receive an overview of all your orders.
* Select the order from which you want to return items.
* After your return registration, you will receive an email confirming your return registration.
* There is an address label on the back of the packing slip.
* Cut off this label and stick it over the original shipping sticker.
* Place the item(s) and the packing slip in the package.
* Frank your package and gDeliver your package to a carrier of your choice. Keep an eye on the delivery yourself as we as the recipient do not receive any notifications about delivery. For example, we will not be told whether something has been delivered to a parcel point if delivery to our office address was not successful. So always include our e-mail address when sending digitally. Tip: if your return fits through the letterbox, send it as a letterbox package via DHL.