After ordering a pair of trousers via the website, I received them on time by post. Unfortunately, the size was not correct. I sent a message via Whatsapp to return the trousers on location and also to choose another model. This was no problem at all and I was able to go the next day (without an appointment). There I was helped in a particularly sympathetic manner to choose the right trousers for me. Nothing was too much to help me with this. Eventually I chose a nice pair of trousers and exchanged them for the ones I had previously purchased. The number 9 is completely appropriate here for the customer-friendly way of helping and the service that took place during the exchange process.