Delivery

The trend is that customers are ordering more and more and multiple sizes of multiple items, while the intention is not to keep all of them. So a lot of things are returned and we lose many items for several weeks. This is undesirable for our small stock. Other customers cannot order during the time that these (ultimately unsold) items are out of stock.

The risks of shipping and loss also lie with the sending entrepreneur.

That is why we have decided to limit the order amount to €600,= (orders added together), the number of items to 8 pieces and the number of sizes per product to 2 sizes.

If you still want to purchase a large amount of clothing, we will charge a surcharge of €15,- (for insurance of the package above €600,-). You will receive a link for payment after the order(s). The return period for large orders is 7 days. If (after any returns) the final order is > €500,= the insurance costs will be refunded.
Or come to the Showroom where you can try everything on.

If your order does not fit through the letterbox, you can choose how you want your package delivered.

Below is a table with shipping costs.

 

Country	Letterbox package < 2 kilograms	DHL Home address	PostNL     Home address
The Netherlands	free / €4,95	free / 5,95	free / 5,95
Belgium	-	8,50	-
Luxembourg	-	11,95	-
Germany	-	10,95	-
France	-	-	15,95
Spain	-	-	19,95
Portugal	-	-	19,95
United Kingdom	-	-	32,95
Ireland	-	-	20,95
Denmark	-	-	19,95
Norway	-	46,95	-
Sweden	-	-	20,95
Finland	-	-	20,95
Italy	-	-	16,95
Greece	-	27,95	-
Hungary	-	14,95	-
Bulgaria	-	-	24,95
Austria	-	15,95	-
Poland	-	12,95	-
Switzerland	-	33,95	-
Croatia	-	35,95	-
Czech Republic	-	15,95	-
Slovakia	-	15,95	-
Rest of Europe	-	-	-

If you have ordered and paid via Ideal, you can assume that the order will be processed within a number of working days. This depends on the order time and day. If you ordered after 12:00 on Friday, this means that your order will be processed on the next working day, Monday.
The lead time is on average 1-3 business days until it is handed over to the carrier.

 

Letterbox parcel (trackable)
When an order fits through the letterbox, this is the only shipping option that is offered. You don't have to stay home.

Delivery personally to the door (with track & trace code).
DHL delivers your package to your home. If it happens that the parcel deliverer does not find anyone at home, the parcel will be delivered to the local Parcel Shop.
He will leave a written notice for you.

DHL service point
Due to various technical changes, you can no longer choose to pick up at a service point during the order. However, you will be kept informed by the carrier about the delivery of your package. Via that email from the carrier, you can often change your delivery and have your order delivered to a service point.

  

The carrier chosen by the customer must provide a service, namely delivery of a package, and that carrier is paid for this. At the moment that the carrier has scanned the package (i.e. received from LongLady), a track and trace email is sent to the customer. From that moment on, LongLady is not liable for the loss or incorrect delivery of the package.