Return Policy
Return website order
Return conditions
We would like to ask you to send the return back as soon as possible, especially if you have ordered multiple sizes. We do not have an exhaustive stock and many customers are waiting for their size to return.
The items to be returned/exchanged must be in their original condition; this means undamaged, unworn, unwashed and with attached price tag. We expect our customers to return the items to us in their original condition, i.e. neatly folded in the original packaging. If an item is returned without tags or is very wrinkled or not neatly folded, we will charge €0,50 per item, which is processing costs / restocking costs.
The return must be received by us within 14 days after the receipt date, but we ask that you do this as soon as possible so that we can offer the unused items to other customers.
! Please note that the date of receipt is the date of the first delivery at home or collection location. If you pick up your package too late, you run the risk of not returning it on time.
Items can only be returned when they are registered on our returns dashboard, you can here log in, see also below.
Register return
* Enter your email address and order number here.
* You will then get an overview of all your beetled items.
* After you have registered your return, you will see the success page on your screen.
Send back
* There is an address label on the back of the packing slip.
* Cut off this label and stick it over the original shipping sticker.
* Place the item(s) and the packing slip in the package.
* Frank your package and gDeliver your package to a carrier of your choice. Keep an eye on the delivery yourself as we as the recipient do not receive any notifications about delivery. For example, we will not be told whether something has been delivered to a parcel point if delivery to our office address was not successful. So always include our e-mail address when sending digitally. Tip: if your return fits through the letterbox, send it as a letterbox package via DHL.
Longlady
Leeuwenhoekstraat 120
2652XL Berkel and Rodenrijs